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user4sjbBfx7QU
Astronaut

Note 9 has been finishing update for 2 days

My Note 9 had a system update notification so I said ok.  It has been "finishing update" for 2,5 days.  It is affecting my recieving texts and emails.  I can send but not recieve.  I have done a soft restart, I have done a complete shutdown.  I went to Systems Updates and it says "software update in progress".  How do I get it finished or shut down?

@samsung 

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Note 9 has been finishing update for 2 days

Have you tried wiping the cache partition on your device and see if that helps?

 

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.


- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.

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user4sjbBfx7QU
Astronaut

Re: Note 9 has been finishing update for 2 days

I did everything step by step (great instructions by the way) and it is still there.  I am getting frustrated.

 

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Samsung Moderator
Samsung Moderator

Re: Note 9 has been finishing update for 2 days

Thanks for trying that for me. Have you tried testing in safe mode and see if the same symptoms still appear and try to update that way?

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user4sjbBfx7QU
Astronaut

Re: Note 9 has been finishing update for 2 days

Yes I did do that.

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Samsung Care Ambassador

Re: Note 9 has been finishing update for 2 days

Did you try a factory reset? 

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user9mvyxPveVu
Astronaut

Re: Note 9 has been finishing update for 2 days

Mine is doing the same thing and I've wiped the cache and tried safe mode. Problem persists.

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Samsung Moderator
Samsung Moderator

Re: Note 9 has been finishing update for 2 days

Are you receiving any error messages when the phone is updating?

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