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Constellation

Note 9 not updating

Got a new phone under insurance a few months ago. It refuses to update, the security patch is June 1 2019.

It's an SM960U, I'm on AT&T, I've tried wiping the cache, I've tried using smart switch to update it, nothing has worked. As none of these have worked, my next option is factory reset, but I'd rather avoid that inconvenience if possible. Any help is appreciated.

4 REPLIES 4

Re: Note 9 not updating

Sounds like you need to contact your carrier. Security updates are usually released monthly.

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Cosmic Ray

Re: Note 9 not updating

Having the same problem with my note 10+ and i already contacted at&t where they said to contact samsung. At this point i'm at a loss here.

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Constellation

Re: Note 9 not updating

My previous phone was receiving updates per the releases. And as I'm sitting here typing this my wife just finished updating to Android 10...

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Samsung Moderator
Samsung Moderator

Re: Note 9 not updating

I would recommend reaching out to your carrier regarding updating your device. Due to updates are released through carriers, not Samsung.

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