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Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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Proof?  Cuz i got my note 8 5 days urly 

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FletchLives
Constellation

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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Same thing here. Not sure which occurred first. The overheating or S pen break. I dont know what to do at this point. Can we get on a plane safely with this phone? I turn it off when I go to sleep.
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sixteenvalve
Constellation

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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Just got the temperature warning 2 different times today, inside filming a video with the ambient temp at 70.

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Samsung Moderator
Samsung Moderator

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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@sixteenvalve Can you provide me with your full model code and IMEI number via private message

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:

Model Code:
IMEI Number:
 

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userEgEL0zNBJI
Constellation

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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Count me in too. I'm at a school filming my daughter's first show choir solo and the screen starts stuttering. Soon after that, I get the temperature warning and shut down.  I left Apple for this? Really?

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Samsung Moderator
Samsung Moderator

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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Can I have you send me the following information via private message?

 

Full Name

Email Address

Street Address

Phone Number

Place of Purchase

Full Model Code

IMEI Number

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PADaugherty
Constellation

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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Samsung is sending someone to personally retrieve the defective phone?... Sounds like a Note 7 fiasco....

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useraM4zd59HRG
Constellation

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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I had the same issue today just shooting photos on auto  mode. The phone got very hot and the camera continuously shut down with a message that it was overheated.  I had to turn off the phone twice.  What is  going on?  I did not have this problem with the note8 but I went through 3 note 7s so I am very concerned.  

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userAUsOIVm8Ik
Constellation

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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I have also been experiencing the Samsung Note 9 camera shutting down due to overheating issues both in Orlando, Florida and here in Phoenix. Neither time was an especially hot day and I had quit all extra apps. Made it hard to get pictures that were time sensitive since it wouldn't cool down in time. Very annoying and now I fear it will do the same at any time. Mine is a 128gb model.

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Samsung Moderator
Samsung Moderator

Re: Note 9 overheating with camera active and get a pop up warning shutting down cam-

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@userAUsOIVm8Ik

 

Can I have you send me the following information via private message?

 

Full Name

Email Address

Street Address

Phone Number

Place of Purchase

Full Model Code

IMEI Number

Reply
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