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userV9SpDBRzqr
Constellation

Note 9 pen broken and stuck in phone

I have a broken Note 9 S pen. I clicked the top of the pen and the metal top came off, leaving the rest of the pen inside the phone. Does this fall under the 1yr warranty?

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Note 9 pen broken and stuck in phone

Hey there @userV9SpDBRzqr!

We would be happy to look into your concerns.

Can you please send us a private message with the below information here: http://bit.ly/2GH8URL

(15) Digit IMEI Number: 
Model code:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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TB729
Asteroid

I have the same issue... the metal piece with the clicker...

I have the same issue... the metal piece with the clicker snapped off and the pen itself is stuck inside my phone

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Samsung Moderator
Samsung Moderator

Re: I have the same issue... the metal piece with the clicker...

@TB729 We would be happy to look into your concerns.

Can you please send us a private message with the below information here: http://bit.ly/2JH2rq2

(15) Digit IMEI Number: 
Model code:

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userk8uOhDwfE4
Constellation

Yea....my Wife dropped her Note9. The pen popped out and...

Yea....my Wife dropped her Note9. The pen popped out and wouldn't stay in the device after that happened. She had 1 free replacement and the new pen didn't stay in either. She would jiggle the phone and it would ease itself out. I told her, that's why I stay away from the Note Series. I just bought her and myself the S10+. She's happy now....lol....this should fall under the warranty by the way.

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Grady515
Cosmic Ray

Re: S-pen tip broke while ejecting

This same thing just happened to me this morning. I have bought every Note phone since the original. I have not dropped my phone or misused my phone in any way. I simply went to eject the S-Pen as usual and the tip came off as soon as I went to pull it out. The top slightly cracked as well. Like I said, I have not dropped or misued my Note 9 or S-Pen. I keep it well protected and always have. I hope someone from Samsung can help me with this. I have been a loyal customer for a decade. Thank You! Broken S-Pen.jpg

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Highlighted
Samsung Moderator
Samsung Moderator

Re: S-pen tip broke while ejecting

@Grady515 I would be happy to assist you with a replacement S-pen. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

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