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userteB8FOcSxG
Asteroid

Note 9 randomly opening apps

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Everytime I get a notification from an app, like messages or B/R, and slide the notification bar down, the phone automatically selects the notification and opens the app. Even after I've swiped the notification to dismiss it. It's very annoying, please fix this asap Samsung.

 

P.S.

I've already restarted my phone. I restart it once a week so that is not the solution.

1 SOLUTION

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userjFinlTaU6A
Constellation

Re: Note 9 randomly opening apps

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so had the same issue and found a solution that works for me on another site. Its acutally cause of my galaxy watch, anytime a notification comes through and Im on my phone and i flip my wrist the notification on my watch automatically opens the app on the phone. Its a setting called smart relay in the galaxy wearables app. In app go to settings/notifications//smart relay 

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31 REPLIES 31

Re: Note 9 randomly opening apps

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@userteB8FOcSxG Just to confirm, does this happen with all notifications, or just certain apps? Also, have you tried testing this while the phone is in Safe Mode

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userteB8FOcSxG
Asteroid

Re: Note 9 randomly opening apps

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Yee, this happens with all notifications, including email, music, podcasts, etc. I have not tried using it on safe mode, I don't see how that will make a difference. Also, I shouldn't have to use safe mode, this issue should not be happening in the first place

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Re: Note 9 randomly opening apps

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@userteB8FOcSxG Testing the phone is Safe Mode will help us to determine what is the cause of the issues you're experiencing. Once we know the cause then we can work on a resolution. 

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userkf1mdgqbva
Constellation

Re: Note 9 randomly opening apps

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My note 9 is opening all different apps, just popping up, without a notification.. I'm just on my phone and within the last 10 minutes,  7 different apps popped up/opened up by itself.  How do I test it in safe mode? Meaning what am I looking for once I turn safe mode on? Thanks

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Samsung Moderator
Samsung Moderator

Re: Note 9 randomly opening apps

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Can you give this a try for me? It can show which apps are causing battery issues, viruses, malware or app crashes.

 

Device maintenance > App issue report

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Jvillarreal07
Asteroid

Re: Note 9 randomly opening apps

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 I was able to turn my phone on safemode and all the other apps that open automatically are not options to choose so of course I am not going to get notifications from them, however it would happen to my text messages as well but in Safemode it doesnt happen. How would I know what application is causing this issue? Because NOT in safemode, it continues to happen even after dismissing a notification. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 randomly opening apps

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If the problem doesn't occur when the device is in safe mode then a third party app is causing this. You may have to delete your apps one by one starting with the most recent until you find the one causing this.

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Jvillarreal07
Asteroid

Re: Note 9 randomly opening apps

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How would I know which one it is? I had many of my apps downloaded at the same time. Are you saying that the Apps are causing this? How would a phone get realeased that cant handle my basic apps from the Playstore? Asking me to sit here and delete my apps that I downloaded to specifically use on my phone is not realistic. Is this really the only solution you guys have come up with? I know I am not the only one having this issue. 

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userGZEZaquvJG
Asteroid

Re: Note 9 randomly opening apps

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Same issue. I turn on my phone to find apps open, with data randomly input. Sometimes paragraphs of gibberish, which I have to manually delete. The apps that are opening vary wildly, from Rick Steves travel site to Chomp text app, to apps I haven't used in months or longer. Edits are made to calendar entries. Etc Etc. These are all apps I have haad for months and years, all previously installed on my LG V20, none of which have exhibited this issue prior to buying this phone .  Would appreciate some guidance, short of going through apps one at a time. 

 

 

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