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Note_Fan
Asteroid

Note 9 screen went off while reading online articles.

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Hi, 

I have had my Samsung Galaxy Note 9 128GB (US Unlocked) for the past 1 week and I am have 1 issue with the display I realised that the screen will go off by itself when I am reading a articles off the web or while watching a clip on my phone. It does not matter if this act is done in a well-lit or a dark area. I have looked into the phone setting menu amd did not find any possible setting for this. It is very frustrating to be interrupted by this issue especially when reading important article on my phone. 

My phone has been updated with all the  latest patch and update from Samsung and thing is still the same

 

Btw, my note 5 screen will stay on for as long as I look at it, but just not on my Note 9.

 

Please advise on the possible fix, thanks. 

1 SOLUTION

Accepted Solutions
The Lighting Guru
Cosmic Ray

Re: Note 9 screen went off while reading online articles.

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Go into Advanced Settings and check that Smart Stay is toggled on. If it's on and still not working It could be a software issue.

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9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Note 9 screen went off while reading online articles.

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Have you checked this setting yet?

 

Settings>Display>Screen Timeout

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Note_Fan
Asteroid

Re: Note 9 screen went off while reading online articles.

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Hi, 

I have tried 15 sec and 30 sec as the timeout timing and the phone acted the same on both. I have another co-worker who is having the same phone and faced the same issue as me. What could be the cause of the issue and is there anyway to verify the cause? Is there any diagnoistic test that I can run on this phone to test for faulty hardware?

 

For the Note  9, am I right to assume that the display of the phone should remain on for as long as I am looking at it because the sensor on the phone is tracking my face and eyeballs as I look at the phone.

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The Lighting Guru
Cosmic Ray

Re: Note 9 screen went off while reading online articles.

JUMP TO SOLUTION

Go into Advanced Settings and check that Smart Stay is toggled on. If it's on and still not working It could be a software issue.

View solution in original post

Reply
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Note_Fan
Asteroid

Re: Note 9 screen went off while reading online articles.

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Thank you all for the response. This issue is solved.

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userEjyIcLdGcs
Constellation

Re: Note 9 screen went off while reading online articles.

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Hi,

How you solved it? because I have the same problem

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Samsung Moderator
Samsung Moderator

Re: Note 9 screen went off while reading online articles.

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@userEjyIcLdGcs give this a try: Go into Advanced Settings and check that Smart Stay is toggled on. Does this happen if your device is in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userEjyIcLdGcs
Constellation

Re: Note 9 screen went off while reading online articles.

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Smart stay is on and it happens in normal mode not in safe mode 

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Samsung Moderator
Samsung Moderator

Re: Note 9 screen went off while reading online articles.

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If it doesn't happen in safe mode then it's a third party app causing the symptoms. Have you downloaded any new apps recently?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Note_Fan
Asteroid

Re: Note 9 screen went off while reading online articles.

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Hi,

Sorry for that late reply. My problem was fixed when I turn on the smart stay feature.

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