09-04-2018 03:26 PM
I have noticed while watching videos after about 6 min the sound changes it seems as iff one of the speakers just suddenly gets lower
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09-04-2018
08:52 PM
- last edited on
02-07-2019
06:20 AM
by
SamsungCole
This may require service repair if the previous trobuleshooting has not been successful. Before offering a ship-in repair, I'd recommend taking it to a UbreakIfix or visiting https://www.samsung.com/us/support/ubreakifix.
09-04-2018 03:36 PM
How are you watching videos?
09-04-2018 04:08 PM
Yes when im watching videos it happens between 6-7 minutes into the video and it happens all the time its really annoying it even does it in safe mode
09-04-2018 04:08 PM
09-04-2018 04:19 PM
Hey, give this a shot.
Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
Youtube > Storage > Clear Data and Clear Cache.
then
Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
Netflix > Storage > Clear Data and Clear Cache.
Restart Phone
09-04-2018 04:40 PM
09-04-2018 04:50 PM
09-04-2018 05:34 PM
Have you tried uninstalling and reinstalling the apps?
09-04-2018 05:35 PM
09-04-2018 05:38 PM
Not every app. Give safe mode a try first and see if this still occurs.