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userD2tgIIJ1Xn
Asteroid

Note 9 speaker problem

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I have noticed while watching videos after about 6 min the sound changes it seems as iff one of the speakers just suddenly gets lower

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Samsung Moderator
Samsung Moderator

Re: Note 9 speaker problem

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This may require service repair if the previous trobuleshooting has not been successful. Before offering a ship-in repair, I'd recommend taking it to a UbreakIfix or visiting https://www.samsung.com/us/support/ubreakifix

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75 REPLIES 75
Samsung Moderator
Samsung Moderator

Re: Note 9 speaker problem

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How are you watching videos?

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userD2tgIIJ1Xn
Asteroid

Re: Note 9 speaker problem

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Yes when im watching videos it happens between 6-7 minutes into the video and it happens all the time its really annoying it even does it in safe mode

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userD2tgIIJ1Xn
Asteroid

Re: Note 9 speaker problem

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It does it on youtube and netflix
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Samsung Moderator
Samsung Moderator

Re: Note 9 speaker problem

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Hey, give this a shot.

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Youtube > Storage > Clear Data and Clear Cache. 
 then

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Netflix > Storage > Clear Data and Clear Cache. 
 Restart Phone

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userD2tgIIJ1Xn
Asteroid

Re: Note 9 speaker problem

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Just tried that and it still does it
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userD2tgIIJ1Xn
Asteroid

Re: Note 9 speaker problem

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Just tried music and a podcast and it does the same thing
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Samsung Moderator
Samsung Moderator

Re: Note 9 speaker problem

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Have you tried uninstalling and reinstalling the apps?

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userD2tgIIJ1Xn
Asteroid

Re: Note 9 speaker problem

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Evey app i mean its doing it while listening to music also
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Samsung Moderator
Samsung Moderator

Re: Note 9 speaker problem

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Not every app. Give safe mode a try first and see if this still occurs.

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