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Constellation

One UI 2.0, Android 10 Issues - Phone/Dialler App

Dear All, I hope all are doing well.

 

This might have been covered in another thread but I have not been successful in finding anything related to my issue.

 

Since updating my phone- Note 9 Duos 512Gb to latest software, One UI 2.0, Android 10, my phone's native phone/dialler app, where it has the quick links bar is missing. Buttons for Keypad/Recent/Contacts line at the bottom goes blank and you can not even touch on the contacts/numbers called previously. 

 

I have read few articles on the internet where they have suggested solutions to problems faced by dialler app. I have to date, attempted 

- Soft reboot

- Delete Cache Partion 

- soft reset and 

- complete resetting of the phone. 

 

I have also attempted to restart the phone in safe mode, in which the app have behaved similarly.

 

I have tested the phone with just the basic apps which are part of the UI but I am still facing the same issue of bottom bar with buttons missing.

 

Anybody has any suggestions which I have not tried before. Any help will be greatly appreciated.

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: One UI 2.0, Android 10 Issues - Phone/Dialler App

You have done a lot of troubleshooting so far the last thing to do is the factory reset your phone. Before doing a factory reset you will want to back up your information and then proceed with the reset. 

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Constellation

Re: One UI 2.0, Android 10 Issues - Phone/Dialler App

Hi SQ, 

 

Thank you so much for the response. I have also conducted Complete Factory Reset as well. 

 

The problem is still there. No Joy there at all. 

Any more ideas?

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Samsung Moderator
Samsung Moderator

Re: One UI 2.0, Android 10 Issues - Phone/Dialler App

At this point, your phone will need to be repaired. You have a couple of options here. You can send it in for repair to Samsung. You can use this link to find a local service center to take it to or you can go through your phone carrier. Let us know how you would like to proceed.

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