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angel212
Astronaut

One UI home battery drain issue

Anyone else having a problem with the battery drain issue with the One UI home. My husband and I both got the update on our Note 9s. I got this horrible constant battery drain from the update that I can not turn off. I am not very good with phones, but I did just clear the chache, and reboot, but that did nothing. Is there any fix in sight for this?

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Samsung Moderator
Samsung Moderator

Re: One UI home battery drain issue

You mentioned that you cleared the cache, Have you tried wiping the cache partition of your device?

Here are the steps just in case:

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press the Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.

Was there any change to the symptoms after trying this?
 


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angel212
Astronaut

Re: One UI home battery drain issue

Yes, this was what they told me to do as a. Possible fix when I wrote in and asked how to fix the issue. It did not work. It is still constantly running in the background draining my phones battery endlessly all day long.

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Samsung Moderator
Samsung Moderator

Re: One UI home battery drain issue

Just to verify with you, did they also help you with optimizing your apps or putting apps to sleep that you do not frequently use? http://www.samsung.com/us/support/troubleshooting/TSG01001451/ Are you still using the original charging cables and charging blocks?



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angel212
Astronaut

Re: One UI home battery drain issue

I was given a link to You tube that shows how to turn everything off and down, which I did. I am wondering what would happen if I uninstalled the last update? Would I then be able to reinstall it again and hope that it would not install with that drain? Or would a complete factory reset get rid of the problem? I don't want to do that, but my i just can't get rid of it. I did see people saying something about rooting their phone and doing something else as a work around, but I have no idea what rooting even means.

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Samsung Moderator
Samsung Moderator

Re: One UI home battery drain issue

Rooting the device means installing an operating system through Odin mode. This can void any warranty you have on your phone and is not recommended. There is not an approved method to revert the software. A factory reset will give you a fresh install of the current software and would correct any issues that may have occurred during the initial install. The next step would be to look at repair options.



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angel212
Astronaut

Re: One UI home battery drain issue

Since everything else has failed, I think I am just going to just try the factory reset and see if I can get rid of it. It is a huge drain comparied to my husbands phone that didn't get the issue on his download. After 6 hours of non use with nothing running over night that app used up 15% of my battery. I need to get rid of this so I can stop having to charge all the time. Hopefully it does the trick.

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Samsung Moderator
Samsung Moderator

Re: One UI home battery drain issue

The factory reset should correct the problem. Let me know if it continues though so we can see what we need to do to make sure to get this corrected.



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