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Astronaut

PIN Number problem

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Hello, could you help me to open my device? I have problem with my PIN number, I cannot open it by the same password.

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Honored Contributor

Re: PIN Number problem

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If you have forgotten your password, then you may have to reset the phone to get into it. This does wipe the phone, however, so anything not backed up would be gone. You can always try using findmymobile.samsung.com or the Android device manager to try and set a new temp password, but these methods will only work if remote accessing was enabled prior to being locked out of the phone.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted
Honored Contributor

Re: PIN Number problem

JUMP TO SOLUTION

If you have forgotten your password, then you may have to reset the phone to get into it. This does wipe the phone, however, so anything not backed up would be gone. You can always try using findmymobile.samsung.com or the Android device manager to try and set a new temp password, but these methods will only work if remote accessing was enabled prior to being locked out of the phone.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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