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userZ3Wr0P2kKk
Constellation

Phone Not Working Properly

A couple of days ago, I charged my Samsung Note 9, and it didn't turn on the next day. I eventually got it to turn on when I held down both the power and bottom volume button. It's been a couple of days since, and my phone is extremely slow and glitchy when it's not in "safe mode".  It also heats up tremendously when it's not in safe mode. Also, the phone powers off at both random times and when I turn off my phone. I searched for solutions online, and they all say to go to "safe mode" and delete applications that could be causing it to power off. It's almost impossible for me to use my phone out of "safe mode". Are there any other solutions? Thank you!

2 REPLIES 2
Samsung Care Ambassador

Re: Phone Not Working Properly

You can do a full factory reset. 

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Yejoon
Cosmic Ray

Re: Phone Not Working Properly

While it's on try holding volume down and power, it will screenshot but keep holding until it goes black and it gives two soft haptic vibrations, clear cache and reboot normally

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