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Constellation

Phone restarts within minutes of the screen turning off

Hey Guys,

 

So I am having an issue with my note 9 where it works perfectly great if it is doing something, but whenever the screen tunrs off, the phone restarts. I have tried a full factory reset, safe mode, clearing cache, wiping out all of my apps, everything I have seen sugested. Any help?

 

Thanks in advance

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Phone restarts within minutes of the screen turning off

Are you using the fingerprint biometric feature to unlock your device?


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Constellation

Re: Phone restarts within minutes of the screen turning off

Yes. I found that solution last night after I posted this and turning off finger print seems to have fixed the problem. Kind of annoying I have to do that since finger print is the most convenient way to unlock the phone IMO, but at least the phone is now usable. Is this a hardware issue I should submit a support ticket for? Or a software one?

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