cancel
Showing results for 
Search instead for 
Did you mean: 
Spllash
Asteroid

Phone won't update?

JUMP TO SOLUTION

When the one UI came out I was not in a hurry to get it knowing it will come eventually.  It's February 23, 2019, and I still have not got the update yet. I do not know what to do everyone is saying they have it but I don't. Android version 8.1.0, Samsung experience version 9.5, Android security patch level December 1, 2018. Does anyone know why this is? 

1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Re: Phone won't update?

JUMP TO SOLUTION

Some people have stated that the unlocked versions will get the update last just repeating what I've read plus I believe the update is suppose to be out to everyone by the end of the month 

 

Don't worry I'm on Verizon locked version and we still don't have it 

 

But were all getting closer to getting it 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

View solution in original post

Reply
Loading...
10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Phone won't update?

JUMP TO SOLUTION

Hello, I recommend reaching out to your current carrier for updates.

Reply
Loading...
Spllash
Asteroid

Re: Phone won't update?

JUMP TO SOLUTION

Its unlocked 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Phone won't update?

JUMP TO SOLUTION

Unlocked devices still have to go through the carrier you're currently with.

Reply
Loading...
Samsung Care Ambassador

Re: Phone won't update?

JUMP TO SOLUTION

Some people have stated that the unlocked versions will get the update last just repeating what I've read plus I believe the update is suppose to be out to everyone by the end of the month 

 

Don't worry I'm on Verizon locked version and we still don't have it 

 

But were all getting closer to getting it 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

View solution in original post

Reply
Loading...
JJ77
Asteroid

Re: Phone won't update?

JUMP TO SOLUTION

Since when? I can just take the sim out and update through wifi the phone was bought unlocked. 

Reply
Loading...
krazecat
Asteroid

Re: Phone won't update?

JUMP TO SOLUTION

Thanks

Reply
Loading...
Chubby22
Cosmic Ray

Re: Phone won't update?

JUMP TO SOLUTION

@Spllash wrote:

When the one UI came out I was not in a hurry to get it knowing it will come eventually.  It's February 23, 2019, and I still have not got the update yet. I do not know what to do everyone is saying they have it but I don't. Android version 8.1.0, Samsung experience version 9.5, Android security patch level December 1, 2018. Does anyone know why this is? 


I'm on T-Mobile, and don't have it as of yet either. Would think it could possibly be released this week at some point. My device is locked.

Reply
Loading...
Samsung Care Ambassador

Re: Phone won't update?

JUMP TO SOLUTION

I check daily sometimes 2 to 3 times a day 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
Reply
Loading...
Spllash
Asteroid

Re: Phone won't update?

JUMP TO SOLUTION

Thank you for letting me know.

Reply
Loading...