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Constellation

Photos blurry after last software update

After the last update, the photos are blurry unless I zoom in.

 

Is this a known issue? 

11 REPLIES 11
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Product Expert

Re: Photos blurry after last software update

Hello @userELjrdGTr6s 

Are your photos set to save to the cloud, or directly on your device? If the photos are saved directly on your device these will be the full resolution for photos and you should be able to see them in the exact resolution at which you took them. If your photos are saving to the cloud, then that could explain the difference of when you first access the lower resolution, smaller file size photos. When you zoom in it accesses the actual image in the cloud and has to compensate to display the photo in the resolution you took it. This should explain, and solve your issue. Hope this helps!

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Constellation

Re: Photos blurry after last software update

This happens before I take the photo, when I open  the camera. This has nothing to do with saving them into the cloud or the phone, unfortunately.

 

20200408_093334.jpg

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Samsung Moderator
Samsung Moderator

Re: Photos blurry after last software update

Have you tried force stopping and clearing the cache and data for your camera app?

-Go to settings > apps > Camera > tap on force stop > then go to storage and tap on clear cache and data

 

Do you experience these symptoms if all camera modes?


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Constellation

Re: Photos blurry after last software update

Done this and restarted the phone but still not working.

 

I see it's working when zooming 2X but issue remains for photos and videos zoom 1X

 

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Samsung Moderator
Samsung Moderator

Re: Photos blurry after last software update

Have you tried wiping the cache partition on your device?

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Photos blurry after last software update

Yes, tried it and still now working.

 

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Samsung Moderator
Samsung Moderator

Re: Photos blurry after last software update

Are you using the stock camera app when you are experiencing these symptoms?

 

Do you also experience these symptoms when using a third-party app that uses your camera?


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Constellation

Re: Photos blurry after last software update

Same with other apps too! Viber, Whatsapp, Pinterest

 

Seems to be happening when I tried to take a photo from 5-6 feet. Not on close up

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Samsung Moderator
Samsung Moderator

Re: Photos blurry after last software update

Thank you for that information. I would recommend a software reflash on your device. You can take your device to your local UbreakIfix or ship your device in for service.

 

If you wish to ship your device in for service can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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