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Recent Update- Firmware Update Not Complete

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So, I updated my note9 yesterday and right after the updated I started getting this notification 'Firmware update not completed' . Upon clicking, it shows me an error:

"The profile update could not be completed. Please try again later. If the problem persists, you mayneed to contact Customer Service. Error: Internal Error (407)."

 

Help Please!

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Samsung Moderator
Samsung Moderator

Re: New updated

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Thank you for reaching out. We are aware some members may be experiencing the following symptoms.

 

As we look into this further, please try one of the following: 

 

  1. Remove SIM from SIM card tray and re-insert SIM. 4007 error message disappears, remove the device if the error reappears. 
  2. Go to Settings > Apps > System apps > OMADM > force stop. The 407 error message will disappear from the notification bar.
  3. Go to Settings > Apps > System apps > OMADM > Storage > clear data. The 407 error message will disappear from the notification bar.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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226 REPLIES 226
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Asteroid

Re: Recent Update- Firmware Update Not Complete

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I have the same problem with my Note 9. Samsung said it was a provider issue. Provider said it is a software issue. Really  annoying.

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Astronaut

Re: Re: Recent Update- Firmware Update Not Complete

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i am also facing the same issue. if it is provider issue why are we seeing it only after software upgrade? Samsung doesnt even had this common sense.
i feel like waste of boying samsung.
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Astronaut

Re: Recent Update- Firmware Update Not Complete

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i have the same exact problem.

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Astronaut

Re: Recent Update- Firmware Update Not Complete

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I have been having the same errors since the latest update

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Astronaut

Firmware not complete

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Firmware update not complete somebody have the same issue?

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Asteroid

Updates done July 3rd, 2020

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My unlocked note 9 has been on a loop since last Samsung update yesterday morning. Says OMADM Firmware update not completed...then goes to update firmware then Error: The firmware update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: Internal Error (407). Have had this phone since June 2019 and no issues at all until this last update. It's in a loop and keep on draining my battery. Would prefer not to factory reset the phone. Already tried a soft reset. Please help.  Thank you!

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Astronaut

Re: Updates done July 3rd, 2020

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i copleted the factory reset and still have the same issue!

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Samsung Moderator
Samsung Moderator

Re: Recent Update- Firmware Update Not Complete

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Please send a private message with the model code, baseband version so I may look into this further. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Recent Update- Firmware Update Not Complete

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SM-N960U that's my model#, how to find baseband version. Please note this is public issue not specific to one person so request you to address by providing a new firmware update or software update.

 

My current software update version is- Security patch having issueSecurity patch having issue

 

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