So, I updated my note9 yesterday and right after the updated I started getting this notification 'Firmware update not completed' . Upon clicking, it shows me an error:
"The profile update could not be completed. Please try again later. If the problem persists, you mayneed to contact Customer Service. Error: Internal Error (407)."
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My unlocked note 9 has been on a loop since last Samsung update yesterday morning. Says OMADM Firmware update not completed...then goes to update firmware then Error: The firmware update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: Internal Error (407). Have had this phone since June 2019 and no issues at all until this last update. It's in a loop and keep on draining my battery. Would prefer not to factory reset the phone. Already tried a soft reset. Please help. Thank you!
Please send a private message with the model code, baseband version so I may look into this further. http://bit.ly/2XERsky
SM-N960U that's my model#, how to find baseband version. Please note this is public issue not specific to one person so request you to address by providing a new firmware update or software update.
My current software update version is-
The only thing I could find on it is this:
There are 3 things to try and I tried the first 2 to no avail. The 3rd one is manually flashing the phone which kind of scares me.
I'm thinking I will try backing up my phone using the Smart Switch app, then factory reset.