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Constellation

S PEN

Hi,

 

I got a brand new Note 9 over the weekend.

The S Pen works well with air command.

 

However, it never connects to the phone for remote functions. It always states "could not connect".

 

I have soft-reset, removed, and re-inserted the pen but to no avail.

 

Any help?

Could anyone fix this?

11 REPLIES 11
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Astronaut

Re: S PEN

having the same issue and I purchased two ✌️ replacement pens one from Amazon and one from best buy and they either connect once and never connect again.
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Constellation

Re: Re: S PEN

Do the pens have serial numbers?
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Astronaut

Re: Re: Re: S PEN

I will check later.
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Samsung Care Ambassador

Re: Re: Re: S PEN


@H3adl3ss wrote:
I will check later.

It looks like they do.

 

20201026_104806.jpg

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Asteroid

Re: S PEN

maybe check the blue tooth?

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Constellation

Re: S PEN

hey..thanks but the Bluetooth works great with my car, wireless headphones and other devices.
It just won't connect with the S pen
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Astronaut

Re: Re: S PEN

yep same.
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Constellation

Re: Re: Re: S PEN

You had the same problem?
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Astronaut

Re: Re: Re: Re: S PEN

yeah it works well with my earbuds and car and speaker.
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