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usereJy7J75RX5
Constellation

S Pen Features to re-add and to add

My question is why did Samsung discontinue S Pen video and picture at same time. The phone camera by itself can still do both simultaneously so why NO LONGER on the S Pen? I spoke with one of the Samsung support and this is what the conversation became: User (04-20-2019 12:54:04 PM) My question is why did Samsung discontinue S Pen video and picture at same time. The phone camera by itself can still do both simultaneously so why NO LONGER on the S Pen? User (04-20-2019 12:54:20 PM) So why* User (04-20-2019 12:55:09 PM) Or how do I unlock it if it is still there? sai kishore (Samsung Agent)(04-20-2019 12:55:46 PM) I will provide you with the information on this. sai kishore (Samsung Agent)(04-20-2019 12:56:06 PM) We are constantly enhancing our operating system capabilities, and with every improvement there is always a chance an older feature may be changed or removed. User (04-20-2019 12:57:48 PM) I get that. But the if the camera can do it would it not make sense to allow the pen to do everything the camera can especially a feature that is WAY more advantages with the pen. All they did was limit the use of the pen. Is there any chance of the feature coming back. I'm sure lots of people enjoyed this feature User (04-20-2019 12:58:51 PM) And they should add burst picture with the pen as well sai kishore (Samsung Agent)(04-20-2019 12:59:02 PM) I truly understand your concern. I will take this as a feedback. Hope that this option will be included with future software updates. User (04-20-2019 12:59:04 PM) Is there anyway to provide feedback to samsung User (04-20-2019 01:00:12 PM) Ok. Lastly is there a way to send this chat to my email? sai kishore (Samsung Agent)(04-20-2019 01:00:42 PM) Yes, you can post it on our community link from below link. sai kishore (Samsung Agent)(04-20-2019 01:00:42 PM) Link: https://us.community.samsung.com/ What do you all think. Should Samsung re-add take a picture in video with S Pen and should they add burst photos as well by holding down the S Pen on photo camera mode?
2 REPLIES 2
userrroKefjofy
Asteroid

Re: S Pen Features to re-add and to add

They should restore all old features and cease blocking the install of older app versions, but they likely wont because they already have your money.

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Samsung_UC7fP4z
Astronaut

Re: S Pen Features to re-add and to add

Add back PRO-MODE FOR VIDEO

Samsung really doesn't care about it's customers at all, and this members app is just the place they round us up to vent.

As the other commenter said, they already have our money. What do they care?

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