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CHEENO
Constellation

S Pen not connecting (brand new out of box)

TRIED EVERYTHING....case, clearing bluetooth cache, factory reset, reset the pen.....

Did not buy a new pen yet.... anyone have this issue? Trusted site for a new pen anyone? Bought the phone unlocked from the samsung ebay store....

6 REPLIES 6
Honored Contributor

Re: S Pen not connecting (brand new out of box)


@CHEENO wrote:

TRIED EVERYTHING....case, clearing bluetooth cache, factory reset, reset the pen.....

Did not buy a new pen yet.... anyone have this issue? Trusted site for a new pen anyone? Bought the phone unlocked from the samsung ebay store....


Contact the place of purchase, just send them email.

Also while waiting for reply, contact Samsung Tech support:

https://www.samsung.com/us/support/mobile/phones/galaxy-note

If your device is covered under warranty then see if Samsung will replace/repair the pen.  If there is no warranty for some reason, then you can buy one:

https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-note9-replacement-s-pen--ocean-bl...


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Samsung Care Ambassador

Re: S Pen not connecting (brand new out of box)

@CHEENO make sure if the spen supports bluetooth there are some Spen third party do not support bluetooth, therefore, it will not connect to the phone.




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Samsung Care Ambassador

Re: S Pen not connecting (brand new out of box)

One thing that you could try. Pull down the quick action panel, ensure that "S Pen air actions" is enabled. 

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CHEENO
Constellation

Re: S Pen not connecting (brand new out of box)

Thx but that's one of the first things I d, when I turn s pen remote on it continuously tries to connect and fails after about 3-4 mins

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Samsung Moderator
Samsung Moderator

Re: S Pen not connecting (brand new out of box)

Thank you for that information. I would recommend an accessory exchange of your S-Pen. Can you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

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Samsung_uSI2Iqb
Astronaut

Re: S Pen not connecting (brand new out of box)

I don't know how to do this

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