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Constellation

S-pen broken after one year of use

Samsung note 9 phone I bought 1 year ago has a broken s-pen. I use an average of 20 to 30 pens per day. Once the pen got stuck in my phone. After trying many times, I was able to remove the pen from my phone. When I applied for Warraty (Samsung Turkey), my application was rejected. An inward crack had formed on the edge of back component . There is no other method to remove the pen from my phone. As a result, this back component breaks when using it too often.

I see many other users on internet facing similar problems. Are you planning to start a recall campaign? Because the problem seems to have become chronic.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: S-pen broken after one year of use

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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