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userEeIl8pkcfn
Constellation

S pen remote not connecting

I have inserted my s pen into my galaxy Note 9 but is not connecting, I want to find out why
5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: S pen remote not connecting

Have you tried resetting the Spen in your Settings menu?

We would recommend trying to clear the cache partition.

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userEeIl8pkcfn
Constellation

Re: S pen remote not connecting

I have done all those options but to no avail. Still not connecting 

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Samsung Moderator
Samsung Moderator

Re: S pen remote not connecting

Is this a new S Pen or the one that came with your device?

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user7LS0JNT51h
Astronaut

I have given up completely I couldn't get it to and the o...

I have given up completely I couldn't get it to and the only advice and option I was given was to get another s pen

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user7LS0JNT51h
Astronaut

I tried literally everything

I tried literally everything

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