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userB4t2P5LE2O
Cosmic Ray

S-pen remote won't connect

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All of sudden, spen remote stopped working because it just won't connect. 

1 SOLUTION

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Black Hole

Re: S-pen remote won't connect

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@userIecxvwm7fV: What type of case are you using on the device?

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32 REPLIES 32

Re: S-pen remote won't connect

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@userB4t2P5LE2O Could you provide the model number, baseband version, and carrier for the phone? 

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userB4t2P5LE2O
Cosmic Ray

Re: S-pen remote won't connect

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Model:Note 9,

Baseband: ?

Carrier:T-mobile

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SparkyBoy006
Asteroid

Re: S-pen remote won't connect

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Go to the "S Pen Remote" settings screen and on the very top right corner click the 3 vertical dots button for the drop-down menu to show.  Click on "Reset S Pen" and it'll take a minute and re-sync the S Pen.

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userB4t2P5LE2O
Cosmic Ray

Re: S-pen remote won't connect

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S-pen reset cannot be done because S-pen remote won't connect.

This phone is supposed to be water resistant. But, I think the pen is not!  Since I cleaned it once with water, the pen won't connect.

Samsung will replace the pen but it takes at least two weeks. Why do they even advertise as water resistant in the first place?

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Re: S-pen remote won't connect

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userIecxvwm7fV
Asteroid

Re: S-pen remote won't connect

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asking to reset, it asked to put the S pen into the device.

Silly thing is already  in the device 

The problem is the case

If the case uses a magnetic feature case, it interferes with the S pen signal.

You need a case with no  magnetic feature attached to it.

Absolutely ridiculous, most wallet phones carry the magnetic feature. 

 

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userIecxvwm7fV
Asteroid

Re: S-pen remote won't connect

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You need to look for a case that states it does not interfere with any phone features, or pay big money for a genuine Samsung wallet case.
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Samsung Moderator
Samsung Moderator

Re: S-pen remote won't connect

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@userIecxvwm7fV; Does the S-pen work properly without the case?

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userIecxvwm7fV
Asteroid

Re: S-pen remote won't connect

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Take the case off and the S pen connects automatically.
One has to protect the phone some how.

Put the case back on, and  it will stay connected for a short while, but will lose  signal in less than 20 mins.

 

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