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userzgXMDmn5cr
Constellation

Re: S-pen remote won't connect

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thanks for the knowledge!
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user3Gnn4tPGMH
Asteroid

Re: S-pen remote won't connect

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Welp, this is the last SamDUNG product I'll ever waste money on. I couldn't be any more disappointed than I am right now. 

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user3Gnn4tPGMH
Asteroid

Re: S-pen remote won't connect

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I have a fun game to play. Enable edge screen and only using your s pen, count how many times it takes to get the menu to pop up lol. It's like they didn't do a little research and development and honestly neither did I by choosing such a pathetic product and company.

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Samsung Moderator
Samsung Moderator

Re: S-pen remote won't connect

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Can I get you to send me your IMEI number and carrier information via private message?

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userxXSNJYOlVk
Astronaut

Re: S-pen remote won't connect

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I have the same issue and im ysing a case without any magnet

 

Phone number Unknown
Model number SM-N960F/DS
Serial number RF8M110ZNAK
IMEI (slot 1) 352455106390107
IMEI (slot 2) 352456106390105
Hardware version MP 0.700

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userB4t2P5LE2O
Cosmic Ray

Re: S-pen remote won't connect

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>>>How is this the solution?

 

It's not. I must have misclicked.

The real answer is that it's defective. I returned it for a replacement.

BTW, I don't use any case. 

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userGSpiutkn4F
Constellation

Re: S-pen remote won't connect

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@userB4t2P5LE2O wrote:

>>>How is this the solution?

 

It's not. I must have misclicked.

The real answer is that it's defective. I returned it for a replacement.

BTW, I don't use any case. 


Which one is defective, the S Pen or the whole phone?

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userB4t2P5LE2O
Cosmic Ray

Re: S-pen remote won't connect

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The pen was defective. I returned it for a replacement, but they repaired it instead and it took almost a month to get it back. Too long a wait. I didn't like it. 

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userH2WaMHdEJ7
Astronaut

Re: S-pen remote won't connect

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My S Pen won't connect at all.  I've even tried a factory reset.  It seems that the S Pen dies after a while.  My phone has always been in a case.  I hope it's the S Pen and not the phone.  I wish Samsung would spend a little more time developing their "feature" that sets this phone apart from the rest.  I love my Note phones and this is the first S Pen that has died. 

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Samsung Moderator
Samsung Moderator

Re: S-pen remote won't connect

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Go to the "S Pen Remote" settings screen and on the very top right corner click the 3 vertical dots button for the drop-down menu to show.  Click on "Reset S Pen" and it'll take a minute and re-sync the S Pen. 

Can I ask if you've tried the steps listed by @SparkyBoy006 quoted above?

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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