@userIecxvwm7fV: What type of case are you using on the device?
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I'm sorry. I'm confused. How is this the solution?
@SamsungMichelle wrote:@userIecxvwm7fV: What type of case are you using on the device?
I need a real answer
@userG19G3AUKKA: I apologize for the confusion, we did have a community member state their case was causing an interference with the S-pen.
Understandable. However, I dont have a new case. Is there another possible explanation as to why my s-pen wont reconnect to my phone?
@userG19G3AUKKA: Can I get the following information.
Model number: SM-N960U
Baseband version: N960USQS1ARH6
Have you tried clearing the cache of the Bluetooth?
No. How does one do that?
You can clear the Bluetooth cache by completing the following.
That did not work unfortunately