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Black Hole

Re: S-pen remote won't connect

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@userIecxvwm7fV: What type of case are you using on the device?

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userG19G3AUKKA
Constellation

Re: S-pen remote won't connect

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I'm sorry. I'm confused. How is this the solution? 


@SamsungMichelle wrote:

@userIecxvwm7fV: What type of case are you using on the device?


I need a real answer 

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Black Hole

Re: S-pen remote won't connect

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@userG19G3AUKKA: I apologize for the confusion, we did have a community member state their case was causing an interference with the S-pen.

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userG19G3AUKKA
Constellation

Re: S-pen remote won't connect

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Understandable. However, I dont have a new case. Is there another possible explanation as to why my s-pen wont reconnect to my phone? 

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Black Hole

Re: S-pen remote won't connect

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@userG19G3AUKKA: Can I get the following information. 

 

Model Number

Baseband Version 

Carrier

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userG19G3AUKKA
Constellation

Re: S-pen remote won't connect

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Model number: SM-N960U

Baseband version: N960USQS1ARH6

Carrier: Verizon

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Black Hole

Re: S-pen remote won't connect

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Have you tried clearing the cache of the Bluetooth? 

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userG19G3AUKKA
Constellation

Re: S-pen remote won't connect

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No. How does one do that? 

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Black Hole

Re: S-pen remote won't connect

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You can clear the Bluetooth cache by completing the following.

 

  1. Settings
  2. Apps
  3. 3 Vertical Dots
  4. Show System Apps
  5. Bluetooth
  6. Storage
  7. Clear Cache
  8. Clear Data
  9. Restart Device
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userG19G3AUKKA
Constellation

Re: S-pen remote won't connect

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That did not work unfortunately

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