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Constellation

SM-N960U cannot get software update in Canada

I am in Canada and bought a new Note 9 on line, the model of which is SM-N960U . It cannot get the latest software update like Android 10 and One UI 2.1. THe current Android version on the phone is 9. This could be because the phone is from USA and cannot get the software update from other regions than USA. Anybody help me out. Thanks.

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Cosmic Ray

Re: SM-N960U cannot get software update in Canada

LOTS NOTE 9 COUSTOMERS HAVING BIG PROBLEMS ANDROID 10. 2.1 ONE UI WAIT TILL SAMSUNG ELECTRONICS FIXES IT BEFORE U BE ANOTHER HAVE PROBLEMS
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Constellation

Re: SM-N960U cannot get software update in Canada

The fact is that I am unable to get the OTA update to Android 10 on my new Note 9 which still stucks on Android 9 when it was out of box. Would Samsung USA do something to push the update to my device?

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