cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userQcu2bZfpy6
Constellation

Samsung Dex keeps jumping out

JUMP TO SOLUTION

It used to work perfectly, but at some point now it starts showing the dex logo on the TV, then it shows the desktop for about 1 second and it loses the signal... at first I thought it was the dex cable, so I bought a new one, but it keeps failing, and at the exact moment... It also happens with the screen mirroring... I cleaned the type c port carefuly with a small plastic tool, but it keeps failing... if I connect it to the fast charger, it works at fast charging... should I replace the type-c charger port? The strange part is that it keep starting and I keep it from moving, but still it stops at the exact moment...

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Samsung Dex keeps jumping out

JUMP TO SOLUTION

I would recommend speaking with our accessories team for assistance. They can be reached by calling 800-757-0280 .

Reply
Loading...
3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Samsung Dex keeps jumping out

JUMP TO SOLUTION

I would recommend speaking with our accessories team for assistance. They can be reached by calling 800-757-0280 .

Reply
Loading...
AskaLangly
Asteroid

Re: Samsung Dex keeps jumping out

JUMP TO SOLUTION

I have similar issues, but that's because I connect a USB-C extension to the DeX Station.
If I connect the phone on the DeX Station directly, then mirroring is fine.
Are you getting the official cable?

Reply
Loading...
userQcu2bZfpy6
Constellation

Re: Samsung Dex keeps jumping out

JUMP TO SOLUTION

Yes... I actually bought it twice, thinking it was messed up...

Reply
Loading...