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userqCmPismX7e
Cosmic Ray

Samsung Email won't sync Gmail over wifi

Up to 2 days ago, (August 22,2019) the email app worked just fine syncing with Gmail, whether on wifi or not. Today, it won't sync Gmail unless I'm on cellular data. My other email accounts sync fine on wifi, just not Gmail. Gmail tells me that there is no connection when, in fact, there is. 

 

Any setting to tell Gmail to be able sync using wifi too? This was never a problem before. 

 

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Samsung Email won't sync Gmail over wifi

Do you experience these symptoms if you test your device in safe mode?

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userqCmPismX7e
Cosmic Ray

Re: Samsung Email won't sync Gmail over wifi

I don't know how to put it in safe mode. 

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Samsung Care Ambassador

Re: Samsung Email won't sync Gmail over wifi


@userqCmPismX7e wrote:

I don't know how to put it in safe mode. 


To boot in safe mode:

  1. Hold down the power button until the on screen buttons appear.
  2. Press and hold the Power off button until it changes to Safe mode
  3. Click the Safe mode button

 

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userqCmPismX7e
Cosmic Ray

Re: Samsung Email won't sync Gmail over wifi

Email synced fine on wifi in Safe Mode. ... Now what to do?  

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Samsung Moderator
Samsung Moderator

Re: Samsung Email won't sync Gmail over wifi

Thank you for that information. If the e-mail worked correctly in safe mode then it means there is a third-party app causing the symptoms you are experiencing. Have you downloaded any new apps recently?

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userqCmPismX7e
Cosmic Ray

Re: Samsung Email won't sync Gmail over wifi

No, I only updated Facebook and Facebook's Messenger app and a few other apps that I have. There also was a system update from my carrier. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Email won't sync Gmail over wifi

Have you tested the e-mail since pulling your device out of safe mode? Are you still experiencing these symptoms?

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userqCmPismX7e
Cosmic Ray

Re: Samsung Email won't sync Gmail over wifi

Yes, I'm still experiencing the problem. Only Gmail can't seem to send nor receive when on wifi. All the other email accounts are just fine whether on wifi or data. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Email won't sync Gmail over wifi

Then I would recommend deleting your third party apps one by one to eliminate the one causing the symptoms you are experiencing.

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