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Crystal2
Astronaut

Samsung Galaxy Note 9

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I sometimes also get random pauses when Im watching Netflix. And it just stays paused until I have to unpause it #Weird🤔

1 SOLUTION

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TheRevenite
Asteroid

Re: Samsung Galaxy Note 9

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Check and see if it's randomly connecting to previously paired blue tooth devices. It'll pause once it connects or disconnects. Also, see if it'll let you download a show. See if it passes in the downloaded show, if not, then its probably got an issue with the data connection and the pause is caused by excessive latency.

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4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Note 9

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Have you checked to make sure Netflix isn't listed under your sleeping apps or optimized apps?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Crystal2
Astronaut

Re: Samsung Galaxy Note 9

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I tried almost evwrything

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Note 9

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Have you tried force stopping and clearing the cache and data on the Netflix app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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TheRevenite
Asteroid

Re: Samsung Galaxy Note 9

JUMP TO SOLUTION

Check and see if it's randomly connecting to previously paired blue tooth devices. It'll pause once it connects or disconnects. Also, see if it'll let you download a show. See if it passes in the downloaded show, if not, then its probably got an issue with the data connection and the pause is caused by excessive latency.

View solution in original post

Reply
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