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KrazeyNurse
Asteroid

Samsung Note 9 issue with moisture detection port error.

Samsung knows about this issue and requires the device be sent to their facility. There is no walk in facility/store anywhere near me. They do not care that I will be without my phone for several weeks after having to mail it to them. They do not care that I am disabled and need my phone for safety reasons. I will switch to Apple products even though I prefer Android devices. I spoke to them (and At&t) extensively and could barely even get the agent to understand the issues because I couldn't get anyone who speaks English well.

7 REPLIES 7
g7755725
Astronaut

Re: Samsung Note 9 issue with moisture detection port error.

If your having a moisture issue this is because your in a area with too much moisture, typically when water or moisture goes into the charging port the note 9 will prevent you from charging it till it is fully dried typically it can take about 5 to 24 hours for it to fully to dry and that error will go away..if it persist send it to Samsung but Samsung can't do anything beyond do their magic, Samsung is a powerful company and is one of the best out their, but if they are not willing to assit you in anyway then you can die a law suit against them!

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KrazeyNurse
Asteroid

Re: Samsung Note 9 issue with moisture detection port error.

I do not have a moisture issue. It is a known Samsung note issue. It's an error. I've spoken to Samsung and that is what I was advised.

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Chad1276
Cosmic Ray

Re: Samsung Note 9 issue with moisture detection port error.

The 9 series and 8 series note has this issue my S9 plus had it only when i restarted the phone plugged into fast charger i cleaned the port of lint and it was back to normal although . The down fall to buying a phone through samsung vs buying from AT&T is samsung wants to fix the phone but AT&T will replace the phone and have it mailed to ypu and you mail the old one in after you get it.

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KrazeyNurse
Asteroid

Re: Samsung Note 9 issue with moisture detection port error.

At&t will not assist in this. Samsung insists it must be mailed to them.

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userxHBmcANN3V
Asteroid

Re: Samsung Note 9 issue with moisture detection port error.

Try holding the bixby button and volume up and power once phone is turned off....and clear the cache

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Samsung_Don6L6l
Astronaut

Re: Samsung Note 9 issue with moisture detection port error.

We found an alternative way to charge it is buying the wireless charger. Seems to charge the phone fine.

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KrazeyNurse
Asteroid

Re: Samsung Note 9 issue with moisture detection port error.

I paid a thousand dollars for this phone and it's still under warranty. I should not have to purchase anything to make it work properly.

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