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user5hu4XX3T6F
Cosmic Ray

Samsung premium care

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Trying to sign up for Samsung premium care but it says my device isn't eligible. I have a Note 9, why would it not be eligible?

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Samsung Moderator
Samsung Moderator

Re: Samsung premium care

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You have to enroll in Premium Care at the time of purchase of your device.

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5 REPLIES 5
Samsung_kBY3ihC
Astronaut

Re: Samsung premium care

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I think you can only get it if it was purchased from Samsung.com

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user5hu4XX3T6F
Cosmic Ray

Re: Samsung premium care

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No I went through this with Samsung when I had the s8. Doesn't matter where you get it as long as it's a galaxy s or note.

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Samsung Moderator
Samsung Moderator

Re: Samsung premium care

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You have to enroll in Premium Care at the time of purchase of your device.

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user5hu4XX3T6F
Cosmic Ray

Re: Samsung premium care

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If I have to enroll at the time of purchase why doesn't the place selling the device explain that. I do not think that is a true statement.

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Ejm5560
Galaxy

Re: Samsung premium care

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After the 8 the only way to get Samsung Premium care is at time of purchase, I dont know why. Usually its online. If you do it in store it's carrier insurance that you would need to get..

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