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Constellation

Screen flickering

Hi

 

8 REPLIES 8
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Product Expert

Re: Screen flickering

Hi @userLenbAXzuNt,

 

Hi hope your day is well. Does your screen have any physical damage to it or did it just start flickering?

 

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Constellation

Re: Screen flickering

It just starts flickering and turns yellow and no physical damage

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Product Expert

Re: Screen flickering

Hi @userLenbAXzuNt ,

 


Please try the following:

 

  1. Make sure that your apps are up-to-date.
  2. Boot the phone in Safe Mode.
  3. Deactivate Hardware Overlays.
  4. Clear the phone's cache partition.
  5. Perform a hard reset on the phone.

Best Regards 

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Constellation

Re: Screen flickering

I have no idea how to perform above steps can you please guide me through it and my apps are up to date 

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Product Expert

Re: Screen flickering

Hi @userLenbAXzuNt ,

 

Make sure that your apps are up-to-date.

(Skip steps since your apps are up to date)

  1. Boot the phone in Safe Mode.
  • Turn the device off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Clear the phone's cache partition.

  •  
  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

 

Perform a hard reset on the phone

Yes, but you will need to back up your data.

 

Hope this helps

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Constellation

Re: Screen flickering

Also if I boot the phone will I loose all the data of the phone 

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Product Expert

Re: Screen flickering

Hello,

If your having screen flickering , Usually that occurs because you have a crack in the screen or Lcd is having a malfunction .  You are going to need a screen repair . Here is the link to get a repair : https://www.samsung.com/us/support/service/

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Constellation

Re: Screen flickering

The line above says it is not available in your location.can you please send me the link for India?

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