JUMP TO SOLUTION Solved

Original topic:

Shutting of

(Topic created on: 2/2/20 4:44 PM)
DOGE
Astronaut
Options
Note 9

MY galaxy note 9 keeps turning off constantly and advise?

0 Likes
Reply
9 Replies
Solution
JoshQ
Sun
Options
Note 9

Have you tried doing a factory reset? Make sure you back up your content before resetting. Or transfer all photos and videos to an SD card and remove before resetting. Let me know if this works. 

View solution in context

DOGE
Astronaut
Options
Note 9

Yep it fixed it.

0 Likes
Reply
JoshQ
Sun
Options
Note 9

Awesome! Make sure to mark problem solved to show there was a solution:thumbs_up:

DOGE
Astronaut
Options
Note 9

The problem has returned. This time it started when I went to setting>lock screen> screen lock type, then when I entered my pen it shuts off. I'm just going to call Samsung for support.

0 Likes
Reply
userBd6fLjxAEv
Constellation
Options
Note 9

Thanks for asking. I'm also looking for the same question.

0 Likes
Reply
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Note 9

Does this happen when the device is in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
DOGE
Astronaut
Options
Note 9

Yeah it did

0 Likes
Reply
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Note 9

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
DOGE
Astronaut
Options
Note 9

I dont know if I can trust you?

0 Likes
Reply