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Astronaut

Shutting of

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MY galaxy note 9 keeps turning off constantly and advise?

1 SOLUTION

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Comet

Re: Shutting of

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Have you tried doing a factory reset? Make sure you back up your content before resetting. Or transfer all photos and videos to an SD card and remove before resetting. Let me know if this works. 

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9 REPLIES 9
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Comet

Re: Shutting of

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Have you tried doing a factory reset? Make sure you back up your content before resetting. Or transfer all photos and videos to an SD card and remove before resetting. Let me know if this works. 

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Astronaut

Re: Shutting of

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Yep it fixed it.

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Comet

Re: Shutting of

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Awesome! Make sure to mark problem solved to show there was a solution👍

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Astronaut

Re: Shutting of

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The problem has returned. This time it started when I went to setting>lock screen> screen lock type, then when I entered my pen it shuts off. I'm just going to call Samsung for support.

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Constellation

Re: Shutting of

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Thanks for asking. I'm also looking for the same question.

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Samsung Moderator
Samsung Moderator

Re: Shutting of

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Does this happen when the device is in safe mode?

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Astronaut

Re: Shutting of

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Yeah it did

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Samsung Moderator
Samsung Moderator

Re: Shutting of

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Shutting of

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I dont know if I can trust you?

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