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Asteroid

Smart View says Galaxy Note9 was unable to connect

 

A month ago I was able to connect to my 2018 Samsung TV via Smart View on my Samsung Galaxy Note 9 but now everytime I try to connect it says '[Phone] Galaxy Note9 was unable to connect. Try using your mobile device to connect instead.' Has anyone had this problem before and is there a fix for it? 20200323_001030.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Smart View says Galaxy Note9 was unable to connect

Are you able to connect any other devices to the TV? What is the model code of the TV?


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Asteroid

Re: Smart View says Galaxy Note9 was unable to connect

Hi, yes other members of my family are able to connect with their Samsung and Apple Phones. Also my Samsung Galaxy Note 9 which does not connect is updated to the latest version (Android 10). My Samsung TV model number is Ue55nu8070t.

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Product Expert

Re: Smart View says Galaxy Note9 was unable to connect

Have you checked if there is an update for the TV? Some features require updates to work.

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Asteroid

Re: Smart View says Galaxy Note9 was unable to connect

Hi, the TV is updated to the latest software. 

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Samsung Moderator
Samsung Moderator

Re: Smart View says Galaxy Note9 was unable to connect

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Smart View says Galaxy Note9 was unable to connect

Thanks for the information Smiley Happy 

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