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Astronaut

SoundAlive keeps crashing

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Hi.I have Note 9. After update to Android 10, SoundAlive keeps crashing. I try to clear cache, force stop app, still no success.

Please help!

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Asteroid

Re: SoundAlive keeps crashing

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I have actually found what is causing the issue on my phone and I can re create it every time.

Yesterday I did a 2nd full reset from recovery and right after booting in to the phone Sound Alive worked. I then carefully did the stock updates and it still continued to work. I continued installing a few apps testing each time and again saw no issues. Yesterday evening I was tweaking my settings to my liking and I made an adjustment to the "Screen Zoom" in the Display section. I typically have it to the far right position so I made the change. I don't know what made me go to SoundAlive but it wouldn't open then crashed! I went straight back to the screen zoom setting and this time put it in the middle postion and Hey Presto SoundAlive worked again !!

I can confirm the problem on my phone only exists if the screen zoom setting is over to the far right

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18 REPLIES 18
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Astronaut

Re: SoundAlive keeps crashing

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I have the same phone and mine is doin the same

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Constellation

Re: SoundAlive keeps crashing

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Same issue with mine. Now my sound is awful. 

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Constellation

Re: SoundAlive keeps crashing

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Same probablem here, although I believe my app quit working before my Android upgraded to 10. I can't even access "Sound quality and effects," in the settings menu. So how does this work, we wait for someone to suggest a fix? A

Then the thread will notify of new posts?

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Constellation

Re: SoundAlive keeps crashing

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I updated the sound assistant app, you can update it via Google play site, solved all my issues, now no crashes and now able to access the sound quality and effects...good luck x 

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Constellation

Re: SoundAlive keeps crashing

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SoundAssistant https://play.google.com/store/apps/details?id=com.samsung.android.soundassistant
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Asteroid

Re: SoundAlive keeps crashing

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@userRTCE9cLeiu wrote:

I updated the sound assistant app, you can update it via Google play site, solved all my issues, now no crashes and now able to access the sound quality and effects...good luck x 


Where did you find the update? I only found Sound Assistant which does nothing whatsoever. 

Really frustrated, it worked initially when I did the update yesterday 

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Asteroid

Re: SoundAlive keeps crashing

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Just upgraded my S9 Plus and Soundalive keeps crashing on it.

 

Great friggin job Samsung !!!

 

please fix this ASAP 

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Asteroid

Re: SoundAlive keeps crashing

JUMP TO SOLUTION

I have actually found what is causing the issue on my phone and I can re create it every time.

Yesterday I did a 2nd full reset from recovery and right after booting in to the phone Sound Alive worked. I then carefully did the stock updates and it still continued to work. I continued installing a few apps testing each time and again saw no issues. Yesterday evening I was tweaking my settings to my liking and I made an adjustment to the "Screen Zoom" in the Display section. I typically have it to the far right position so I made the change. I don't know what made me go to SoundAlive but it wouldn't open then crashed! I went straight back to the screen zoom setting and this time put it in the middle postion and Hey Presto SoundAlive worked again !!

I can confirm the problem on my phone only exists if the screen zoom setting is over to the far right

View solution in original post

Reply
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Astronaut

Re: SoundAlive keeps crashing

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I set my zoom to the middle and the advance sound now works.  Thanks for the info.

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