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Constellation

Spen issue when in DeX mode

Spen only works on half screen (left screen) after screen off when working on phone landscape screen. (When using DeX mode).

Build number: QP1A.190711.020.N960FXXS5DTE2

 

STEP TO PRODUCE ISSUE:

1. Connect & activate DeX mode

2. Use spen in phone in landscape mode (ie. Samsung Notes)

3. Turn off the screen.

4. After a while, turn on again.

then the spen only works on half left screen only.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Spen issue when in DeX mode

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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