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Jason419
Asteroid

Text read confirmation issue

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Since the new update, every text message i get asks me to turn on the read receipt.  I have it off in my settings but asking me with every message is annoying. I have to cancel it every message i get.  Anyone else?. Any help?

1 SOLUTION

Accepted Solutions
EbboThaQueen
Constellation

Re: Text read confirmation issue

JUMP TO SOLUTION

Settings

App

Messages > force stop

Messages

Storage > clear cache 

                > clear data

 

I just called 1 800 Samsung. The rep took over my phone via the tutor app. He went and did this and now I no longer get that pesky suggestion to turn on message receipt. When I asked him to explain to me how he did it these are the steps he gave me. Worst case scenario, call 1 800 Samsung.

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29 REPLIES 29
Samsung Moderator
Samsung Moderator

Re: Text read confirmation issue

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When the message appears, is there a box to check that states Do not Show message again?

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Jason419
Asteroid

Re: Text read confirmation issue

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No box. Just says

Turn on read confirmation?

Allow contants to see when you've read their messages

 

Every single text no matter who or what phone its from

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userw4gSnL1Lph
Asteroid

Re: Text read confirmation issue

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I just received that same update this morning on my Note 9, it's doing it to me as well every time. There's an option for cancel or turn on, but cancel is not effective, because the person I've been texting today, every time I text them, that message pops up. I even turned it on and then went into settings and turned it off to see if there was a glitch, but it won't stop

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Red Giant

Re: Text read confirmation issue

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that is from the sender's setting. u have to ask the sender to change it for u

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userw4gSnL1Lph
Asteroid

Re: Text read confirmation issue

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Your answer is incorrect, the person I've been texting all day is my wife, she has my old Note 8 and I double checked it, her phone is not asking for a read receipt. It's a glitch in Samsung's update and it needs a patch

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EbboThaQueen
Constellation

Re: Text read confirmation issue

JUMP TO SOLUTION

Settings

App

Messages > force stop

Messages

Storage > clear cache 

                > clear data

 

I just called 1 800 Samsung. The rep took over my phone via the tutor app. He went and did this and now I no longer get that pesky suggestion to turn on message receipt. When I asked him to explain to me how he did it these are the steps he gave me. Worst case scenario, call 1 800 Samsung.

Reply
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Jason419
Asteroid

Re: Text read confirmation issue

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Heeeeeeey.....it worked.. so far!!

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Jason419
Asteroid

Re: Text read confirmation issue

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Nope...back again

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EbboThaQueen
Constellation

Re: Text read confirmation issue

JUMP TO SOLUTION

Call 1 800 Samsung. I told them what was going on and they fix it for me. But it hasn't done it again. Try it out.

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