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Constellation

Touch Screen

My touch screen stopped working after my grandson played with it and was using my sPen. So, my phone only works with s pen now

3 REPLIES 3
Astronaut

Re: Touch Screen

Me too, anything fix yours? I was directed to do a factory reset and that didn't change anything! Smiley Sad

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Samsung Moderator
Samsung Moderator

Re: Touch Screen

Hello!

 

Thank you for reaching out. Do you experience this symptom while in safe mode? You can put your device into safe mode by doing the following.

 

Press and hold the power button until power off, restart, and emergency mode show on screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.
    
 

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Cosmic Ray

Re: Touch Screen

You may have to increase touch  sensitivity in settings.

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