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Astronaut

Turning its self off after screen times out

I went to use my phone and noticed it was off. I turned it back on my phone was on 76% so there's no reason my phone should have been off. I turned it on unlocked it and waited a few minutes for it to load picked it  back up and yet it was off again. I got to watching it and I can lock my phone or turn screen off it doesn't turn off but when screen times out a light flashes at top like I have a message I go to unlock my phone but nothing happens it's like it shut its self off can some one please help me figure out how to fix my phone. 

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Astronaut

Re: Turning its self off after screen times out

My s10e is doing exact same thing. Can someone help???

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Samsung Moderator
Samsung Moderator

Re: Turning its self off after screen times out

Do you experience these symptoms if you test your device in safe mode? 

 

If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/

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