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userwCmi00jWQ8
Asteroid

UBreakIFix

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So I took my Note 9 to UBIF yesterday because the charging port was bad. They fixed it, said it would take an hour and it too6 two and a half. They said there was a glitch in the diagnostic checks. They also said they "upgraded the software" which was weird since I already had the latest software. When I got home I tried updating the software just to be sure and it said I couldn't do it and I had to bring it to a service center. What I learned was that they put T Mobile software on my phone even though it was an unlocked phone. Now I can't even get my phone to show up on the Samsung Members app to request service.

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Samsung Moderator
Samsung Moderator

Re: UBreakIFix

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Yes.


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12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: UBreakIFix

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We are sorry to hear about this. Please send the model and IMEI numbers to this PM Link.


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Samsung Moderator
Samsung Moderator

Re: UBreakIFix

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Please send the model and IMEI numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userwCmi00jWQ8
Asteroid

Re: UBreakIFix

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I'm sorry, do you work for Samsung?

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Samsung Moderator
Samsung Moderator

Re: UBreakIFix

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Yes.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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userwCmi00jWQ8
Asteroid

Re: UBreakIFix

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And how do you P M here?

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WhiskeyTango
Asteroid

Re: UBreakIFix

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IF UBIF flashed the wrong OS, you should go back to UBIF and have them reflash the *correct* OS, according to the model & *serial number* of your device. (In no way am I saying it didn't happen.)

I've used UBIF for hardware repairs in the past. They never applied any software updates without my advance knowledege & affirmative consent. (If asked, I always decline.)

UBIF has always done right, by me, especially when they didn't get things right on the first try.

Good luck.

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Emoney1016
Constellation

Re: UBreakIFix

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Just take it back and ask them to fix it

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userwCmi00jWQ8
Asteroid

Re: UBreakIFix

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I did take it back, the guy said they don't have unlocked software.

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Samsung Moderator
Samsung Moderator

Re: UBreakIFix

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@userwCmi00jWQ8 Can I please have your full model number and IMEI in a private message so we can assist you with getting set up for service?

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