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userdbupdVvYYC
Asteroid

Unable to Wirelessly charge Note9

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I received a charging pad and it will not charge my note 9.  Any ideas? Is there a setting i dont know of.  No case on the phone 

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userdbupdVvYYC
Asteroid

Re: Wireless charging

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Ok i found out the case i had on the phone had a metal strip built into it.  Removed it and now it works

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Wireless charging

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Do you have the charging pad plugged directly into a wall socket or a surge protector?

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userdbupdVvYYC
Asteroid

Re: Wireless charging

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Directly into the wall

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Samsung Moderator
Samsung Moderator

Re: Wireless charging

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Did you receive the charging pad with the device?

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Desync
Cosmic Ray

Re: Wireless charging

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There is no setting, should start charging soon as you lay it on the pad. If it doesnt then most likely your pad is not working. If you can try another phone so you know which one is messed up.

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userdbupdVvYYC
Asteroid

Re: Wireless charging

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Ok i found out the case i had on the phone had a metal strip built into it.  Removed it and now it works

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Samsung Moderator
Samsung Moderator

Re: Wireless charging

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We are glad to hear that this is working for you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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