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Constellation

Unable to make Conference Call

I spoke with my service provider and they are saying everything is good on their side, but I'm still not able to make conference call. Any suggestions in resolving this problem?

4 REPLIES 4
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Product Expert

Re: Unable to make Conference Call

Hi @MckoyD 

 

Since conference calling is a service provider feature, I can only suggest a few things you can try.

 

-Clear the phone app data

-Reboot the phone

-Reset Network Settings

-Reboot device into "Safe Mode"

 

I hope this bit of info helps in any way. 

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Constellation

Re: Unable to make Conference Call

I have the same problem, I have bought Note 10 plus, I am unable to merge calls.

 

I have spoken with some friends  on the same network as me who have different phones, and they are able to do it.  I have also spoken with a few friends with Samsung on different networks to me, and they are not able to do it.

 

Therefore I find it very strange that you put this on the network?  Perhaps you should look more into what is happening with the phones.

 

Please advise as I could really do with using this feature in my line of work, and since buying this phone it has not been possible.

 

Thanks 

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Constellation

Re: Unable to make Conference Call

Thanks for your assistance, tried those steps but still not working. Probably the service provider don't offer conference call service.

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Constellation

Re: Unable to make Conference Call

I am having the same issues. Up until a month ago I was able to make conference calls . I called Samsung and they had me to reset my network and the merge button reappeared.

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