I set up an iris scanner on my Note 9, and today, the iris scanner said I needed to use my screen password. I never set up a screen password, so of course, I don't know it. How can I get into my phone?
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So with the Samsung account if you will follow the directions in this link it should help you get the phone unlocked.
Are you referring to a pin when unlocking your Note 9?
Was your device encrypted? Did you set a pin as a backup for security? Is the iris scanner not working when you restart your device?
Is the iris scanner not working when you restart your device? Was your device encrypted upon startup of your device?
I just looked up encrypting the phone. So, when I first got this phone, I did not encrypt the phone. I have been using it for over a month without a password, and it was fine until today.
It's a requirement when setting up the iris scanner that you set up a pin. Do you have a Samsung or Google account attached to your device?