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Astronaut

my note is not working after updates

hello i am a user of note9 week ago i update my phone after updates my phone got hang whenever i open Instagram or facebook apps why its happening ?

1 REPLY 1
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Product Expert

Re: my note is not working after updates

Hey,

 

This can happen when the apps are not fully compatible with the new update but there may be some things you can try. Pleae back up your data before trying any of these.

 

Wipe the cache data from the apps

 

Delete the apps and reinstall them.

 

Turn off the device for 5-10 minutes.

 

Go into recovery mode and select "wipe cache" from the menu.

 

Factory reset the device.

 

If none of these work, you may have to wait until the apps themselves release an update.

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