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Astronaut

note 9 shuts down after update

I see this is an ongoing issue, i did all of the other fixes including wipe and safe mode still happened. I took it into us cellular they could not help me so i had to buy a new phone because i am working from home right now and i have to tether  my phone for Internet.I am very angry that this is a known issue and i had to buy a phone so i could work , what is up samsung?I loved my note 9 but would not buy or recommend buying another one because of the issues .  So i just turned off the fingerprint scanner and i am going to leave the phone on and see if it works, the phone does not have service because i had to buy a new on. I am angry that i had to buy a new phone . What is the real fix ? 

Jeff

 

4 REPLIES 4
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Constellation

Re: note 9 shuts down after update

Same issue wt my phone sir. Just when i disabled the fingerprint scanner theni2 became ok

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Re: note 9 shuts down after update

what is your carrier?
and also, can i have the last 4 number of your baseband?

 

settings -> about -> software info -> baseband

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Cosmic Ray

Re: Re: note 9 shuts down after update

After the most recent update for my phone, even if I disabled the fingerprint scanner the phone will still shut down.
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Cosmic Ray

Re: note 9 shuts down after update

latoplano_6_625 can you help me as well if I give my phone's baseband info?
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