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Cosmic Ray

Re: Randomly Screen Turn Yellow Green With Low Resolution

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Dear Mr. or Ms. BlackOnyx6,

 

I am not familiar with using the Samsung community website , so not sure if you are a  official product expert working for Samsung. If you are a Samsung employee and you care about Samsung company's 

brand reputation , you should listen to the customer and step into their shoes to understand the issue and anguish that people are going through

 

 

kindly read this entire note and please give a deep thought on the issue and situation that Samsung's customers are facing because of an unbaked software update that was pushed to users 

 

1 . Hundreds of Samsung phone users ( I have seen Galaxy Note 9 and Galaxy S20 phone users ) have reported exactly same issue that I reported that after the March 2020 upgrade they have seen this yellowish screen with grains and horizontal lines .

 

 

2. Not sure how many more people have not reported this issue yet due to the current

 

situation of COVID -19 Pandamic 

 

3. Also not every one will have time to report the issue and spend time in detailing out the issue like I have done .

 

 

4. Samsung provided an software update to their phone users and immediately people are noticing this screen discoloring issue . Samsungs software update process has clearly broke many phones . Samsung phone users trust the company and leave it to Samsung to update the software when the update recommendation is seen in the phone . 

 

5 No matter the phone is under warranty or not , if Samsung is providing a software update , they should ensure that they do not break existing things that are working in the phone . If you are saying that Samsung will break things in software update and will leave the customers with no option other than to get the issue fixed by paying hundreds of dollars to Samsung/Samsung authorized service centers or buy another new phone . Even though Samsung does not make an official statement of the above statement , it’s the same thing that is implying based on your response .

 

6 . All electronics have a certain life . My 3+ year old Samsung Galaxy S8+ still works with out any issues . so your point of phone usage criteria to explain why a  phone can break does not justify why my Current Galaxy Note 9 is showing a yellowish screen with grains/Horizontal lines ( With due respect) does not make any sense .

 

7 . It’s not just one customer reporting this issue at the same time . Hundreds are customer are reporting the same issue . please understand the problem . The issue clearly resulted after a software upgrade ( it does not matter if the phone is under warranty or not , Samsung can not break an existing phone  which is working condition with their software upgrade push , this is ethically wrong ) 

 

8. Kindly take responsibility  of diagnosing and fixing the issue and avoid diverting the customers from the fact that it’s a software issue to a baseless discussion of phone aging .

 

I am sure if you explain the situation and the facts to a senior Executive department of Samsung who cares about the company’s reputation,  they  will take this issue seriously and will make sure that this is addressed in the right direction .

 

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Cosmic Ray

Re: Randomly Screen Turn Yellow Green With Low Resolution

JUMP TO SOLUTION

Dear Mr. or Ms. BlackOnyx6,

 

I am not familiar with using the Samsung community website , so not sure if you are a  official product expert working for Samsung. If you are a Samsung employee and you care about Samsung company's 

brand reputation , you should listen to the customer and step into their shoes to understand the issue and anguish that people are going through

 

 

kindly read this entire note and please give a deep thought on the issue and situation that Samsung's customers are facing because of an unbaked software update that was pushed to users 

 

1 . Hundreds of Samsung phone users ( I have seen Galaxy Note 9 and Galaxy S20 phone users ) have reported exactly same issue that I reported that after the March 2020 upgrade they have seen this yellowish screen with grains and horizontal lines .

 

 

2. Not sure how many more people have not reported this issue yet due to the current

 

situation of COVID -19 Pandamic 

 

3. Also not every one will have time to report the issue and spend time in detailing out the issue like I have done .

 

 

4. Samsung provided an software update to their phone users and immediately people are noticing this screen discoloring issue . Samsungs software update process has clearly broke many phones . Samsung phone users trust the company and leave it to Samsung to update the software when the update recommendation is seen in the phone . 

 

5 No matter the phone is under warranty or not , if Samsung is providing a software update , they should ensure that they do not break existing things that are working in the phone . If you are saying that Samsung will break things in software update and will leave the customers with no option other than to get the issue fixed by paying hundreds of dollars to Samsung/Samsung authorized service centers or buy another new phone . Even though Samsung does not make an official statement of the above statement , it’s the same thing that is implying based on your response .

 

6 . All electronics have a certain life . My 3+ year old Samsung Galaxy S8+ still works with out any issues . so your point of phone usage criteria to explain why a  phone can break does not justify why my Current Galaxy Note 9 is showing a yellowish screen with grains/Horizontal lines ( With due respect) does not make any sense .

 

7 . It’s not just one customer reporting this issue at the same time . Hundreds are customer are reporting the same issue . please understand the problem . The issue clearly resulted after a software upgrade ( it does not matter if the phone is under warranty or not , Samsung can not break an existing phone  which is working condition with their software upgrade push , this is ethically wrong ) 

 

8. Kindly take responsibility  of diagnosing and fixing the issue and avoid diverting the customers from the fact that it’s a software issue to a baseless discussion of phone aging .

 

I am sure if you explain the situation and the facts to a senior Executive department of Samsung who cares about the company’s reputation,  they  will take this issue seriously and will make sure that this is addressed.

 

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Constellation

Re: Randomly Screen Turn Yellow Green With Low Resolution

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So EVERYONE has to mail in their phones?!?! Because this is happening to everyone!

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Cosmic Ray

Re: Randomly Screen Turn Yellow Green With Low Resolution

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Not seeing this on my Verizon Note9.

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Product Expert

Re: Randomly Screen Turn Yellow Green With Low Resolution

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So In this case your best option would be to contact samsung directly as their are no service center that will physically service the devices onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

 
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Constellation

Re: Randomly Screen Turn Yellow Green With Low Resolution

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@DG1790  are you serious?!?!? 

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Asteroid

Re: Randomly Screen Turn Yellow Green With Low Resolution

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Hi, I got the same issue. Tried everything as you mentioned also but still not work. Even reset my phone

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Constellation

Re: Randomly Screen Turn Yellow Green With Low Resolution

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Welcome to the group of no resolutions

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Asteroid

Note 9 screen discoloring and showing grain after March 2020 update

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I am on Latest build of Samsung Note 9 - India, with March security update on board. 

I noticed that my screen shows grain whenever the brightness auto adapts to lower levels, it doesn't get normal until I keep it locked for some time and then unlock. 

My phone is 1year and 3 months old however it has no issues in maintenance - no cracks, no falls, no display injuries. 

I tried to keep the auto brighntess (adaptive) to off and yet this is happening occassionally when watching videos or pictures or simply pulling down the notification bar. 

I also Factory reset it today and I found it is happening right from start - during the setup screens. 

I am pretty disappointed something like an update is pushed and that breaks the quality of a device! 

It's livable but very annoying when you are showing a picture to someone and suddenly you see the screen becomes discolored and there are grainy black lines all over the display. 

I have only one hope if there is a way to go back to Feb or January build of android 10. Anyone else facing this? Please help me. 

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Samsung Moderator
Samsung Moderator

Re: Note 9 screen discoloring and showing grain after March 2020 update

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Hey there! Thank you for reaching out for assistance.

What troubleshooting steps have you already completed so we don't repeat them?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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