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Product Expert

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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@user2JPGZ4pOnP  If you tried all the steps above I suggest taking it into a technician for inspection. Remember to back up your device before going in as a software reflash may be necessary to remove the software and place it back into the device properly. You can find your nearest center by following the link:

 

For Samsung Care Authorized locations near you:

https://www.samsung.com/us/support/service/

 

You can also call 1-800-Samsung for the mail in option due to the current pandemic. If it is a software issue a software patch will be sent out to correct the issue but if you want an immediate resolution please use the link or number provided. 

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Did you check screen capture? Screen capture image is fine? 

If the same problem is reproduced on the screen capture image, this is likely to be a  S/W problem.

If possible upload screen capture when you have problem.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Screen captured is fined. Please note that my problem happen after using phone for a wait. And then I press the power button, wait for awhile and then turn on again, the problem disappeared

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Samsung Moderator
Samsung Moderator

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Do you experience these symptoms if you test your device in safe mode? 

-If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

-Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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I have been seeing the screen getting discolored  very frequently with a  Greenish/yellow unpleasant color layer on phone since the recent Software upgrade has happened in the month of March 2020.

So far I have spent around 20hrs in troubleshooting the issue. No luck with the fix.

 

Trouble shooting steps below

 

  1. Restarted the phone in Safe mode. Did not resolve the issue
  2. Cleaned up the Cache partition. Did not resolve the issue
  3.   Phone does not get hot
  4. The discoloration happens most of the times when I unlock the phone and it remains like that until I lock the phone and wait for about 15 seconds and the try unlocking it. Some times it hit and miss.
  5. I did a factory reset today. After the reset was complete, in the initial screen where the phone asks to select the language the same discoloring of screen happened again. So this proves that there is an issue in the underlying software that was modified with the recent upgrade that was pushed by Samsung.  
  6. The lens function is turned off in visibility settings 
  7. Blue light filter is turned off

It is really frustrating to use the phone with this issue . The phone just looks awful with this issue and it is not at all a pleasant user experience. 

 

I have seen many other people complain about this issue on other forums. Posting it in samsung official community page to take this issue to Samsung's attention. Hope they will fix this ASAP.

 

If any Samsung technical support team members or Moderators are reading this, Please let us know if you are able to provide a solution for this issue. If you are not able to help here, please let us know which team from Samsung can take the ownership of getting this issue fixed. Thanks for your help in advance.

 

4/9/2020: Some of Samsung's product technical support team members in this thread have replied asking me  to pay a visit to service center. In the middle of COVID19 Crisis I do not want to risk my life for a phone. So I have as requested them to let me know if they have other means of trouble shooting of remotely diagnosing this issue. So far did not see any futher response

 

4/9/2020 Edit: Uploaded 3 files to show the comparision with another phone. The below images pretty much explain the issue. I have included some description of the issue on the image as well.

 

Comparision 1.jpgComparision 2.jpgComparision 3.jpg

 

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Highlighted

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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It sounds like the blue light filter. 

Check settings - display - Blue light filter. If the switch is off BUT it says Custom Schedule underneath, it's NOT OFF. Click on the words Custom schedule. On the next page there are two switches. Turn on now and turn on as scheduled. Turn both of them OFF. 

Let me know if that got it. 

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Cosmic Ray

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Thank you for the reply. No this is not the blue light filter . 

 

I am familiar with it and this discoloration is more of green color with unpleasant view.

 

 

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Astronaut

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Its NOT the blue light filter. trust me.

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Product Expert

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Hello @ANUVNY ,

 

I am a technical support team member here to help. From what you described youve done all fo the basic troubleshooting steps. The next step would be to either mail your device in by contacting 1-800-Samsung to receive a free shipping label or find your nearest Samsung or U Break I Fix location: 

 

For Samsung Care Authorized locations near you:

https://www.samsung.com/us/support/service/

 

Once you go to the Samsung location they will diagnose the device and determine whether it is a hardware issue. From there they will talk to you about repair options. 

 

Hope this was helpful!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please follow up with me so I can ensure you have your issue resolved. 

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Cosmic Ray

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Hello,

 

This issue is clearly a software thing . Many people on internet have reported the same issue. It started right after the recent March 2020 update. 

 

Samsung phones / hardware do not die just 1 year after the purchase. I request you to escalate this issue to your software support team and have them fix it. 

 

You have requested me to schedule a repair service request . But this is clearly a software upgrade issue . I do not want to pay for some thing that is broken by a software update that is pushed by samsung . 

 

Kindly have your technical team validate the issue . Many people reported same issue. Please assure the customers that samsung stands by their customers for software bugs that were released in an update . We buy big name brand products like samsung with the understand that they hear to the customer voice and they provide unparalleled support to their customers for their products.

Thank you for your response .

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