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Cosmic Ray

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent Mar..

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I tried this now. did not work. Issue still persists. I have uploaded some pictures. Could you please check and confirm if your phone had the same issue?

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Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent Mar..

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Yes thats what mine looked liked drove me crazy but you must have something else going on also mine was the blue filter even thought it was off it was not i turn all the settings for filter on then all them off timer the on now all of them rebooted seemed to fix sorry yours isn't very frustrating

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Constellation

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Experiencing same issue..
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Asteroid

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Hi,

 

The issue with my unit started yesterday.  Since you have posted specific details of what you did, have you gotten a response so far? 

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Astronaut

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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I'm getting the same issue, the only difference is mine is blotchy and has 1/2 inch stripes of that greenish yellow tint. I've also tried all the troubleshooting methods, and it still looks the same

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Constellation

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Having the same exact issues, nothing has resolved them. Extremely disappointed in Samsung trying to blame this on 3rd party app. Did a full reset and the problem still exist. When are you going to fix this problem?!?! 

 

I've been a loyal Note customer since Note 3, but this is really making me mad. 

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Asteroid

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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Hello,
After struggling for about two weeks with the issue, I finally able to get it to the point where the phone is usable again. Apparently the problem is affecting the light sensor. It works well in outdoor or in a total dark room. It started acting up in a low light area or when I am in a lighted room. Screen will became fuzzy with shred of horizontal lights shines all across the screen. Color vibrant are gone.

I finally turned off all the automatic brightness and all other auto lights sensors. Now I only use the manual brightness control with dark mode in amoled screen mode. It’s inconvenient but better than before. I hope Samsung will come up with a fix soon and I hope this will help others with similar situation as mine

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Constellation

Re: Galaxy Note 9 – Screen Discoloring (GreenishYellow color) after recent March 2020 patch update

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I am having the same issue now.  The screen suddenly changes colour like the pics you posted above.  It's so frustrating!

 

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Asteroid

Randomly Screen Turn Yellow Green With Low Resolution

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Hello Samsung,

 

You know what I've always tried not to by a Samsung device. But your premium range smartphone where much better than the average once so for which I preferred NOTE 9

 

Im using my cell since last 1.5 years +.

 

Had never faced any of the issue but since last one month I'm facing a terrible problem with my screen.

 

My phone gets heat up and randomly the screen turns into green and yellowish form and its resolution goes low. Turning off the screen and then turn it ON again after a while it works fine.

 

But again it turn into yellow automatically.

 

This have completely ruined me up using my cell.

 

Have read lots of issue where they say to check for blue light filter and lots more insane logic things.

 

But I need to say I have tried :

1. Checked blue light setting they are off

2. Checked warm and cool colors setting they are kept normal.

3. Checked in SAFE MODE even in safe mode it causes the same issue. So you can't say my phone is facing any 3rd party app issue. As in if this was the issue then sceen would have not turn yellow when used in safe mode.

4. Also check night ready setting from google books I've deleted that app though.

 

 

 

Now say how can you help me out. Because I need a complete 100% Helping out solution for this issue. Have spent 70,000 rupees buying this phone. Rather buying this, must have gone with Iphone 11. At least that would have given me a reliable service for at least 3years +.

 

So let me know how can you help me out with this issue. Or else I'm really going to screw you up all for such fake products that work only for an year. 

 

Need an urgent intervention for this issue else I'll highy escalate this issue. 

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Product Expert

Re: Randomly Screen Turn Yellow Green With Low Resolution

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@useroXZ9j0jroP,

 

From what you described your device needs to be inspected by an actual technician. You can contact 1-800-Samsung to mail your device in or you can go into your nearest Samsung certified location. During this pandemic some store locations are closed. You can find out what stores are open by following the link below:

 

For Samsung Care Authorized locations near you:

https://www.samsung.com/us/support/service/

 

Youve exhausted all online tech support your device definietely needs a physical inspection by a technician to determine a resolution.

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